SupportTicket UI and API integration Updated
This commit is contained in:
Sibunnayak
parent
de3300af02
commit
ee638fb666
20
src/_nav.js
20
src/_nav.js
@ -22,6 +22,7 @@ import {
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cilTennisBall,
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cilText,
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cilUser,
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cilAlarm,
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} from "@coreui/icons";
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import { CNavGroup, CNavItem, CNavTitle, CTabContent } from "@coreui/react";
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@ -229,6 +230,25 @@ const _nav = [
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],
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},
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//Affiliate end
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{
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component: CNavGroup,
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name: "Customer Service",
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icon: <CIcon icon={cilClipboard} customClassName="nav-icon" />,
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items: [
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{
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component: CNavItem,
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name: "Customer Support",
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icon: <CIcon icon={cilAlarm} customClassName="nav-icon" />,
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to: "/support/request",
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},
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{
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component: CNavItem,
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name: "Contact Requests",
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icon: <CIcon icon={cilUser} customClassName="nav-icon" />,
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to: "/contact/request",
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},
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],
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},
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];
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export default _nav;
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@ -110,6 +110,10 @@ import EditCoupon from "./views/Affiliate/EditCoupon";
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import PayAffiliate from "./views/Affiliate/PayAffiliate";
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import AffiliateHistory from "./views/Affiliate/AffiliateHistory";
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import CouponHistory from "./views/Affiliate/CouponHistory";
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import SupportRequest from "./views/CustomerSupport/SupportRequest";
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import SupportReply from "./views/CustomerSupport/SupportReply";
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import SupportRequestClosed from "./views/CustomerSupport/SupportRequestClosed";
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import CloseRequestView from "./views/CustomerSupport/CloseRequestView";
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const routes = [
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{ path: "/", exact: true, name: "Home" },
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@ -238,7 +242,28 @@ const routes = [
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name: "AddContact Request",
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element: AddContactRequest,
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},
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//Support Requests
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{
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path: "/support/request",
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name: "CustomerSupport Requests",
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element: SupportRequest,
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},
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{
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path: "/support/request/closed",
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name: "Closed CustomerSupport Requests",
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element: SupportRequestClosed,
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},
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{
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path: "/support/request/closed/:ticketID",
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name: "Closed CustomerSupport Request view",
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element: CloseRequestView,
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},
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{
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path: "/support/request/reply/:ticketID",
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name: "CustomerSupport Reply",
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element: SupportReply,
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},
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// Content ---- >
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{
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207
src/views/CustomerSupport/CloseRequestView.js
Normal file
207
src/views/CustomerSupport/CloseRequestView.js
Normal file
@ -0,0 +1,207 @@
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import React, { useEffect, useState } from "react";
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// import Button from "@material-ui/core/Button";
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import { Link, useNavigate } from "react-router-dom";
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import swal from "sweetalert";
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import axios from "axios";
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import { isAutheticated } from "src/auth";
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import { Button, ImageList, InputLabel, ImageListItem } from "@mui/material";
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import MessageList from "./MessageList";
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import { useParams } from "react-router-dom";
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import { useDispatch, useSelector } from "react-redux";
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const CloseRequestView = () => {
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// Assuming you have the following ticket details
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const { ticketID } = useParams();
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const token = isAutheticated();
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const navigate = useNavigate();
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const [loading, setLoading] = useState(false);
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// error****************************please check
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const [ticketDetails, setticketDetails] = useState(null);
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// const dispatch = useDispatch();
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// const tickets = useSelector((state) => state.ticket.ticket);
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// useEffect(() => {
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// dispatch(getTicketItem());
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// }, [dispatch]);
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// console.log(tickets);
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// geting data from backend************
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// const dispatch = useDispatch();
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// const tickets = useSelector((state) => state.ticket.ticket);
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// useEffect(() => {
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// dispatch(getTicketItem());
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// }, [dispatch]);
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// console.log(tickets);
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// useEffect(() => {
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// const foundTicket = tickets.find((ticket) => ticket.ticketId === ticketID);
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// // console.log(foundTicket);
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// setticketDetails(foundTicket);
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// }, [ticketID]);
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// console.log(ticketID);
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// *****************
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// geting data from backend************
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const getSupportTicketDetails = async () => {
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// console.log(ticketID);
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axios
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.get(`/api/support/getOne/${ticketID}`, {
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headers: {
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"Access-Control-Allow-Origin": "*",
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Authorization: `Bearer ${token}`,
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},
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})
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.then((res) => {
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// console.log(res?.data);
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// setticketDetails(res.data?.support);
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// setTicket(res.data?.support);
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console.log(res.data?.support);
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getuserName(res.data?.support);
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// setLoading(false);
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})
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.catch((error) => {
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swal({
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title: error,
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text: "please login to access the resource or refresh the page ",
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icon: "error",
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button: "Retry",
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dangerMode: true,
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});
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// setLoading(false);
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});
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};
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// ************************************
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const getuserName = async (ticket) => {
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try {
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const userId = ticket.addedBy;
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let resp = await axios.get(`/api/v1/admin/user/${userId}`, {
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headers: {
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Authorization: `Bearer ${token}`,
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},
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});
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console.log(resp?.data?.user?.name);
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const userName = resp?.data?.user?.name;
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const userMailId = resp?.data?.user?.email;
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// console.log(userName);
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// Update support ticket with user name
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const ticketWithUserName = {
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...ticket,
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userName: userName,
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userMailId: userMailId,
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};
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setticketDetails(ticketWithUserName);
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} catch (error) {
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// Handle errors
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}
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};
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React.useEffect(() => {
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getSupportTicketDetails();
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}, []);
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// *****************
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return (
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<div className="container">
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<div className="row">
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<div className="col-12">
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<div
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className="
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page-title-box
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d-flex
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align-items-center
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justify-content-between
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"
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>
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<div style={{ fontSize: "22px" }} className="fw-bold">
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View Request
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</div>
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<div style={{ display: "flex", gap: "1rem" }}>
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<h4 className="mb-0"></h4>
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</div>
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<div className="page-title-right">
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<Button
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variant="outlined"
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color="error"
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style={{
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fontWeight: "bold",
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marginBottom: "1rem",
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textTransform: "capitalize",
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}}
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onClick={() => {
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navigate("/support/request/closed", { replace: true });
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}}
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>
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Back
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</Button>
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</div>
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</div>
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</div>
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</div>
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<div className="row">
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<div className="col-lg-12 col-md-12 col-sm-12 my-1">
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<div className="card h-100">
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<div className="card-body px-5">
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<div className="mb-3">
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<InputLabel htmlFor="name" sx={{ mt: 1, mb: 2 }}>
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Ticket ID: {ticketDetails?.ticketId}
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</InputLabel>
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<InputLabel htmlFor="name" sx={{ mt: 1, mb: 2 }}>
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User ID: {ticketDetails?.addedBy}
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</InputLabel>
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<InputLabel htmlFor="name" sx={{ mt: 1, mb: 2 }}>
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User Name: {ticketDetails?.userName}
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</InputLabel>
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<InputLabel htmlFor="name" sx={{ mt: 1, mb: 2 }}>
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User MailId: {ticketDetails?.userMailId}
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</InputLabel>
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<InputLabel htmlFor="name" sx={{ mt: 1, mb: 2 }}>
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Date and Time: {ticketDetails?.createdOn}
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</InputLabel>
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<InputLabel htmlFor="name" sx={{ mt: 1, mb: 2 }}>
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Subject: {ticketDetails?.subject}
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</InputLabel>
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<InputLabel htmlFor="name" sx={{ mt: 1, mb: 2 }}>
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Description:{" "}
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{ticketDetails?.description
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? ticketDetails?.description
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: "No Description"}
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</InputLabel>
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</div>
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<div className="mb-3">
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{ticketDetails?.image?.length > 0 && (
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<div>
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<InputLabel htmlFor="name" sx={{ mt: 1, mb: 2 }}>
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Image:
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</InputLabel>
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<ImageList sx={{ width: 500 }} cols={3} rowHeight={164}>
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{ticketDetails?.image?.map((item) => (
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<ImageListItem key={item.public_id}>
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<img
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srcSet={`${item.url}?w=164&h=164&fit=crop&auto=format&dpr=2 2x`}
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src={`${item.url}?w=164&h=164&fit=crop&auto=format`}
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alt={item.title || "No image"}
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loading="lazy"
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/>
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</ImageListItem>
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))}
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</ImageList>
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</div>
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)}
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</div>
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<div className="mb-3">
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{ticketDetails && (
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<MessageList messages={ticketDetails?.message} />
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)}
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</div>
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{/* *************** */}
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</div>
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</div>
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</div>
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</div>
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</div>
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);
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};
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export default CloseRequestView;
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32
src/views/CustomerSupport/MessageList.js
Normal file
32
src/views/CustomerSupport/MessageList.js
Normal file
@ -0,0 +1,32 @@
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import React from 'react';
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import { Paper } from '@material-ui/core';
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const MessageList = ({ messages }) => {
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return (
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<>
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{messages.map((msg, index) => (
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<div key={index} style={{ marginBottom: '10px' }}>
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<Paper
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elevation={3}
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style={{
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padding: '10px',
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backgroundColor: msg.user === 'user' ? 'white' : 'lightgray',
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}}
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>
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<div style={{ fontWeight: 'bold', marginBottom: '5px' }}>
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{msg.user === 'user' ? 'User' : 'Admin'}
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</div>
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<div style={{ fontWeight: 'bold', marginBottom: '5px' }}>
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{msg.replyDate}
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</div>
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<div>{msg.message}</div>
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</Paper>
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</div>
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))}
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</>
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);
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};
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export default MessageList;
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346
src/views/CustomerSupport/SupportReply.js
Normal file
346
src/views/CustomerSupport/SupportReply.js
Normal file
@ -0,0 +1,346 @@
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import React, { useEffect, useState } from "react";
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// import Button from "@material-ui/core/Button";
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import { Link, useNavigate, useParams } from "react-router-dom";
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import swal from "sweetalert";
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import axios from "axios";
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import { isAutheticated } from "src/auth";
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import { Button, ImageList, InputLabel, ImageListItem } from "@mui/material";
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import MessageList from "./MessageList";
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import { useDispatch, useSelector } from "react-redux";
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import toast from "react-hot-toast";
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const SupportReply = () => {
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const token = isAutheticated();
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const navigate = useNavigate();
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const [data, setData] = useState({
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user: "admin",
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replyDate: "",
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message: "",
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});
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const [loading, setLoading] = useState(false);
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const handleChange = (e) => {
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setData((prev) => ({ ...prev, [e.target.id]: e.target.value }));
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};
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const options = {
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weekday: "short", // Abbreviated weekday (e.g., "Tue")
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day: "numeric", // Numeric day (e.g., "5")
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month: "short", // Abbreviated month (e.g., "Mar")
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year: "numeric", // Numeric year (e.g., "2024")
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hour: "numeric", // Numeric hour (e.g., "10")
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minute: "2-digit", // Two-digit minute (e.g., "27")
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hour12: true, // Use 12-hour clock (true/false)
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};
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const { ticketID } = useParams();
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const [ticketDetails, setticketDetails] = useState(null);
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const [fetchData, setFetchData] = useState(false);
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const getSupportTicketDetails = async () => {
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// console.log(ticketID);
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axios
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.get(`/api/support/getOne/${ticketID}`, {
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headers: {
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"Access-Control-Allow-Origin": "*",
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Authorization: `Bearer ${token}`,
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},
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})
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.then((res) => {
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// console.log(res?.data);
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// setticketDetails(res.data?.support);
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// setTicket(res.data?.support);
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console.log(res.data?.support);
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getuserName(res.data?.support);
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// setLoading(false);
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})
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.catch((error) => {
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swal({
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title: error,
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text: "please login to access the resource or refresh the page ",
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icon: "error",
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button: "Retry",
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dangerMode: true,
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});
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// setLoading(false);
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});
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};
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// ************************************
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// updating message in backend************
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const handleSubmit = () => {
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if (data.message.trim() === "") {
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swal({
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title: "Warning",
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text: "Fill all mandatory fields",
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icon: "error",
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button: "Close",
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dangerMode: true,
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});
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return;
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}
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setLoading(true);
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const formData = {
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message: data.message,
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replyDate: new Date().toLocaleString("en-US", options),
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user: "admin",
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};
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axios
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.patch(
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`/api/support/update/${ticketID}`,
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{
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message: formData,
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},
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{
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headers: {
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Authorization: `Bearer ${token}`,
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},
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}
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)
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.then((res) => {
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toast.success("Message Sent successfully!");
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setLoading(false);
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setData({ message: "" });
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setFetchData(true);
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navigate("/support/request", { replace: true });
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})
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.catch((error) => {
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swal({
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title: "Error",
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text: "Something went wrong",
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icon: "error",
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button: "Close",
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});
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});
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};
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// ************************************
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const getuserName = async (ticket) => {
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try {
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const userId = ticket.addedBy;
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let resp = await axios.get(`/api/v1/admin/user/${userId}`, {
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headers: {
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Authorization: `Bearer ${token}`,
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},
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});
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console.log(resp?.data?.user?.name);
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const userName = resp?.data?.user?.name;
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const userMailId = resp?.data?.user?.email;
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// console.log(userName);
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// Update support ticket with user name
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const ticketWithUserName = {
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...ticket,
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userName: userName,
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userMailId: userMailId,
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};
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setticketDetails(ticketWithUserName);
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} catch (error) {
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// Handle errors
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}
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};
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React.useEffect(() => {
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getSupportTicketDetails();
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setFetchData(false);
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}, [fetchData]);
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// ************************************
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return (
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<div className="container">
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<div className="row">
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<div className="col-12">
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<div
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className="
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page-title-box
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d-flex
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align-items-center
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justify-content-between
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"
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>
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<div style={{ fontSize: "22px" }} className="fw-bold">
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Support Chat
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</div>
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<div style={{ display: "flex", gap: "1rem" }}>
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<h4 className="mb-0"></h4>
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</div>
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<div className="page-title-right">
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{/* <Button
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variant="contained"
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color="primary"
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style={{
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fontWeight: "bold",
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marginBottom: "1rem",
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textTransform: "capitalize",
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marginRight: "5px",
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}}
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onClick={() => handleSubmit()}
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disabled={loading}
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>
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{loading ? "Loading" : "Submit"}
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</Button> */}
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{/* <Button
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variant="outlined"
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color="error"
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style={{
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fontWeight: "bold",
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marginBottom: "1rem",
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textTransform: "capitalize",
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}}
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onClick={() => {
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swal({
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title: "Warning",
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text: "Are you sure you want to go back?",
|
||||
icon: "error",
|
||||
buttons: ["No", "Yes"], // Specify the buttons array
|
||||
dangerMode: true,
|
||||
}).then((value) => {
|
||||
if (value) {
|
||||
navigate("/support/request", { replace: true });
|
||||
} else {
|
||||
return;
|
||||
}
|
||||
});
|
||||
}}
|
||||
>
|
||||
Back
|
||||
</Button> */}
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<div className="row">
|
||||
<div className="col-lg-12 col-md-12 col-sm-12 my-1">
|
||||
<div className="card h-100">
|
||||
<div className="card-body px-5">
|
||||
<div className="mb-3">
|
||||
<InputLabel htmlFor="name" sx={{ mt: 1, mb: 2 }}>
|
||||
Ticket ID: {ticketDetails?.ticketId}
|
||||
</InputLabel>
|
||||
<InputLabel htmlFor="name" sx={{ mt: 1, mb: 2 }}>
|
||||
User ID: {ticketDetails?.addedBy}
|
||||
</InputLabel>
|
||||
<InputLabel htmlFor="name" sx={{ mt: 1, mb: 2 }}>
|
||||
User Name: {ticketDetails?.userName}
|
||||
</InputLabel>
|
||||
<InputLabel htmlFor="name" sx={{ mt: 1, mb: 2 }}>
|
||||
User MailId: {ticketDetails?.userMailId}
|
||||
</InputLabel>
|
||||
<InputLabel htmlFor="name" sx={{ mt: 1, mb: 2 }}>
|
||||
Date and Time: {ticketDetails?.createdOn}
|
||||
</InputLabel>
|
||||
<InputLabel htmlFor="name" sx={{ mt: 1, mb: 2 }}>
|
||||
Subject: {ticketDetails?.subject}
|
||||
</InputLabel>
|
||||
<InputLabel htmlFor="name" sx={{ mt: 1, mb: 2 }}>
|
||||
Description:{" "}
|
||||
{ticketDetails?.description
|
||||
? ticketDetails?.description
|
||||
: "No Description"}
|
||||
</InputLabel>
|
||||
</div>
|
||||
<div className="mb-3">
|
||||
{ticketDetails?.image?.length > 0 && (
|
||||
<div>
|
||||
<InputLabel htmlFor="name" sx={{ mt: 1, mb: 2 }}>
|
||||
Image:
|
||||
</InputLabel>
|
||||
<ImageList sx={{ width: 500 }} cols={3} rowHeight={164}>
|
||||
{ticketDetails?.image?.map((item) => (
|
||||
<ImageListItem key={item.public_id}>
|
||||
<img
|
||||
srcSet={`${item.url}?w=164&h=164&fit=crop&auto=format&dpr=2 2x`}
|
||||
src={`${item.url}?w=164&h=164&fit=crop&auto=format`}
|
||||
alt={item.title || "No image"}
|
||||
loading="lazy"
|
||||
/>
|
||||
</ImageListItem>
|
||||
))}
|
||||
</ImageList>
|
||||
</div>
|
||||
)}
|
||||
</div>
|
||||
<div className="mb-3">
|
||||
{ticketDetails && (
|
||||
<MessageList messages={ticketDetails?.message} />
|
||||
)}
|
||||
</div>
|
||||
|
||||
<div className="mb-3">
|
||||
<label htmlFor="title" className="form-label">
|
||||
Message *
|
||||
</label>
|
||||
<textarea
|
||||
type="text"
|
||||
className="form-control"
|
||||
id="message"
|
||||
rows="10"
|
||||
cols="100"
|
||||
value={data.message}
|
||||
placeholder="your message..."
|
||||
maxLength="500"
|
||||
onChange={(e) => handleChange(e)}
|
||||
></textarea>
|
||||
|
||||
{data.message ? (
|
||||
<>
|
||||
<small className="charLeft mt-4 fst-italic">
|
||||
{500 - data.message.length} characters left
|
||||
</small>
|
||||
</>
|
||||
) : (
|
||||
<></>
|
||||
)}
|
||||
</div>
|
||||
<div className="mb-3">
|
||||
<Button
|
||||
variant="contained"
|
||||
color="primary"
|
||||
style={{
|
||||
fontWeight: "bold",
|
||||
marginBottom: "1rem",
|
||||
textTransform: "capitalize",
|
||||
marginRight: "5px",
|
||||
}}
|
||||
onClick={() => handleSubmit()}
|
||||
disabled={loading}
|
||||
>
|
||||
{loading ? "Loading" : "Submit"}
|
||||
</Button>
|
||||
{/* <Link to="/support/request"> */}
|
||||
<Button
|
||||
variant="outlined"
|
||||
color="error"
|
||||
style={{
|
||||
fontWeight: "bold",
|
||||
marginBottom: "1rem",
|
||||
textTransform: "capitalize",
|
||||
}}
|
||||
onClick={() => {
|
||||
swal({
|
||||
title: "Warning",
|
||||
text: "Are you sure you want to go back?",
|
||||
icon: "error",
|
||||
buttons: ["No", "Yes"], // Specify the buttons array
|
||||
dangerMode: true,
|
||||
}).then((value) => {
|
||||
if (value) {
|
||||
navigate("/support/request", { replace: true });
|
||||
} else {
|
||||
return;
|
||||
}
|
||||
});
|
||||
}}
|
||||
>
|
||||
Back
|
||||
</Button>
|
||||
{/* </Link> */}
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
);
|
||||
};
|
||||
|
||||
export default SupportReply;
|
||||
428
src/views/CustomerSupport/SupportRequest.js
Normal file
428
src/views/CustomerSupport/SupportRequest.js
Normal file
@ -0,0 +1,428 @@
|
||||
import React, { useState, useEffect } from "react";
|
||||
import { Link } from "react-router-dom";
|
||||
import Button from "@material-ui/core/Button";
|
||||
import { useNavigate } from "react-router-dom";
|
||||
import axios from "axios";
|
||||
import { isAutheticated } from "src/auth";
|
||||
import { useDispatch, useSelector } from "react-redux";
|
||||
|
||||
import { CircularProgress, TextField } from "@material-ui/core";
|
||||
import { cilSearch } from "@coreui/icons";
|
||||
import CIcon from "@coreui/icons-react";
|
||||
import Fuse from "fuse.js";
|
||||
const SupportRequest = () => {
|
||||
const token = isAutheticated();
|
||||
const navigate = useNavigate();
|
||||
const [loading, setLoading] = useState(true);
|
||||
const [SupportRequestsData, setSupportRequestsData] = useState([]);
|
||||
|
||||
const [currentPage, setCurrentPage] = useState(1);
|
||||
const [itemPerPage, setItemPerPage] = useState(10);
|
||||
const [showData, setShowData] = useState(SupportRequestsData);
|
||||
const [searchTerm, setSearchTerm] = useState("");
|
||||
|
||||
useEffect(() => {
|
||||
setTimeout(() => {
|
||||
if (searchTerm !== "") {
|
||||
let searchedResult = [];
|
||||
searchedResult = SupportRequestsData.filter((item) =>
|
||||
item.ticketId.toString().includes(searchTerm)
|
||||
);
|
||||
|
||||
setShowData(searchedResult);
|
||||
}
|
||||
else{
|
||||
getSupportTicketsData();
|
||||
}
|
||||
}, 100);
|
||||
}, [searchTerm]);
|
||||
|
||||
const handleShowEntries = (e) => {
|
||||
setCurrentPage(1);
|
||||
setItemPerPage(e.target.value);
|
||||
};
|
||||
const getSupportTicketsData = async () => {
|
||||
axios
|
||||
.get(`/api/support/getAll/`, {
|
||||
headers: {
|
||||
Authorization: `Bearer ${token}`,
|
||||
},
|
||||
})
|
||||
.then((res) => {
|
||||
|
||||
setSupportRequestsData(
|
||||
res.data?.support.filter((ticket) => ticket.status === "Open")
|
||||
);
|
||||
// setLoading(false);
|
||||
})
|
||||
.catch((error) => {
|
||||
swal({
|
||||
title: error,
|
||||
text: "please login to access the resource or refresh the page ",
|
||||
icon: "error",
|
||||
button: "Retry",
|
||||
dangerMode: true,
|
||||
});
|
||||
setLoading(false);
|
||||
});
|
||||
};
|
||||
React.useEffect(() => {
|
||||
setLoading(true);
|
||||
getSupportTicketsData();
|
||||
}, [token]);
|
||||
const statusupdate = (ticketId) => {
|
||||
axios
|
||||
.patch(
|
||||
`/api/support/update/${ticketId}`,
|
||||
{
|
||||
status: "Close",
|
||||
},
|
||||
{
|
||||
headers: {
|
||||
Authorization: `Bearer ${token}`,
|
||||
},
|
||||
}
|
||||
)
|
||||
.then((res) => {
|
||||
swal({
|
||||
title: "Success",
|
||||
text: "Ticket Closed Successfully",
|
||||
icon: "success",
|
||||
button: "Close",
|
||||
});
|
||||
getSupportTicketsData();
|
||||
})
|
||||
.catch((error) => {
|
||||
swal({
|
||||
title: "Error",
|
||||
text: "Something went wrong",
|
||||
icon: "error",
|
||||
button: "Close",
|
||||
});
|
||||
});
|
||||
};
|
||||
|
||||
useEffect(() => {
|
||||
// const loadData = () => {
|
||||
const indexOfLastPost = currentPage * itemPerPage;
|
||||
const indexOfFirstPost = indexOfLastPost - itemPerPage;
|
||||
setShowData(SupportRequestsData.slice(indexOfFirstPost, indexOfLastPost));
|
||||
setLoading(false);
|
||||
// };
|
||||
// loadData();
|
||||
}, [currentPage, itemPerPage, SupportRequestsData]);
|
||||
|
||||
return (
|
||||
<div className="main-content">
|
||||
<div className="page-content">
|
||||
<div className="container-fluid">
|
||||
<div className="row">
|
||||
<div className="col-12">
|
||||
<div
|
||||
className="
|
||||
page-title-box
|
||||
d-flex
|
||||
align-items-center
|
||||
justify-content-between
|
||||
"
|
||||
>
|
||||
<div style={{ fontSize: "22px" }} className="fw-bold">
|
||||
Customer Support Requests
|
||||
</div>
|
||||
|
||||
<div className="page-title-right"></div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div className="row">
|
||||
<div className="col-lg-12">
|
||||
<div className="card">
|
||||
<div
|
||||
className="card-body
|
||||
"
|
||||
>
|
||||
<div className="d-flex align-items-center">
|
||||
<div className="row ml-0 mr-0 mb-10">
|
||||
<div className="col-sm-12 col-md-12">
|
||||
<div className="dataTables_length">
|
||||
<label className="w-auto">
|
||||
Show
|
||||
<select
|
||||
style={{ width: "50px" }}
|
||||
name=""
|
||||
onChange={(e) => handleShowEntries(e)}
|
||||
className="select-w custom-select custom-select-sm form-control form-control-sm"
|
||||
>
|
||||
<option value="10">10</option>
|
||||
<option value="25">25</option>
|
||||
<option value="50">50</option>
|
||||
<option value="100">100</option>
|
||||
</select>
|
||||
entries
|
||||
</label>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<div className="ml-2 mt-2">
|
||||
<Button
|
||||
variant="contained"
|
||||
color="primary"
|
||||
style={{
|
||||
fontWeight: "bold",
|
||||
marginBottom: "1rem",
|
||||
textTransform: "capitalize",
|
||||
marginRight: "5px",
|
||||
}}
|
||||
onClick={() => {
|
||||
navigate(`/support/request`, {
|
||||
replace: true,
|
||||
});
|
||||
}}
|
||||
>
|
||||
Open Requests
|
||||
</Button>
|
||||
<Button
|
||||
variant="outlined"
|
||||
style={{
|
||||
fontWeight: "bold",
|
||||
marginBottom: "1rem",
|
||||
textTransform: "capitalize",
|
||||
}}
|
||||
onClick={() => {
|
||||
navigate(`/support/request/closed`, {
|
||||
replace: true,
|
||||
});
|
||||
}}
|
||||
>
|
||||
Close Requests
|
||||
</Button>
|
||||
</div>
|
||||
{/* ********* */}
|
||||
<div className="ml-5 mt-2">
|
||||
<TextField
|
||||
type="text"
|
||||
placeholder="Search by Ticket ID"
|
||||
value={searchTerm}
|
||||
onChange={(e) => setSearchTerm(e.target.value)}
|
||||
/>
|
||||
<CIcon
|
||||
icon={cilSearch}
|
||||
size="xl"
|
||||
/>
|
||||
</div>
|
||||
{/* ********** */}
|
||||
</div>
|
||||
|
||||
<div className="table-responsive table-shoot mt-3">
|
||||
<table
|
||||
className="table table-centered table-nowrap"
|
||||
style={{ border: "1px solid" }}
|
||||
>
|
||||
<thead
|
||||
className="thead-info"
|
||||
style={{ background: "rgb(140, 213, 213)" }}
|
||||
>
|
||||
<tr>
|
||||
<th className="text-start">Ticket ID</th>
|
||||
<th className="text-start">Subject</th>
|
||||
<th className="text-start">Created On</th>
|
||||
<th className="text-start">Last Reply</th>
|
||||
<th className="text-start">Status</th>
|
||||
<th
|
||||
className="text-start"
|
||||
style={{ paddingLeft: "15px" }}
|
||||
>
|
||||
Action
|
||||
</th>
|
||||
</tr>
|
||||
</thead>
|
||||
<tbody>
|
||||
{!loading && showData.length === 0 && (
|
||||
<tr className="text-center">
|
||||
<td colSpan="6">
|
||||
<h5>No Open Tickets Available</h5>
|
||||
</td>
|
||||
</tr>
|
||||
)}
|
||||
{loading ? (
|
||||
<tr>
|
||||
<td className="text-center" colSpan="6">
|
||||
{/* Loading... */}
|
||||
<CircularProgress />
|
||||
</td>
|
||||
</tr>
|
||||
) : (
|
||||
showData.map((ticket, i) => {
|
||||
return (
|
||||
<tr key={i}>
|
||||
<td className="text-start">{ticket.ticketId}</td>
|
||||
<td className="text-start">{ticket.subject}</td>
|
||||
<td className="text-start">{ticket.createdOn}</td>
|
||||
<td className="text-start">{ticket.lastreply}</td>
|
||||
<td className="text-start">{ticket.status}</td>
|
||||
<td className="text-start">
|
||||
<Button
|
||||
variant="contained"
|
||||
color="primary"
|
||||
style={{
|
||||
fontWeight: "bold",
|
||||
marginBottom: "1rem",
|
||||
textTransform: "capitalize",
|
||||
marginRight: "5px",
|
||||
}}
|
||||
onClick={() => {
|
||||
navigate(
|
||||
`/support/request/reply/${ticket.ticketId}`,
|
||||
{
|
||||
replace: true,
|
||||
}
|
||||
);
|
||||
}}
|
||||
>
|
||||
Reply
|
||||
</Button>
|
||||
<Button
|
||||
variant="outlined"
|
||||
color="error"
|
||||
style={{
|
||||
fontWeight: "bold",
|
||||
marginBottom: "1rem",
|
||||
textTransform: "capitalize",
|
||||
color: "red",
|
||||
}}
|
||||
onClick={() => {
|
||||
swal({
|
||||
title: "Warning",
|
||||
text: "Are you sure you want to Close This Ticket?",
|
||||
icon: "error",
|
||||
buttons: ["No", "Yes"],
|
||||
dangerMode: true,
|
||||
}).then((value) => {
|
||||
if (value) {
|
||||
statusupdate(ticket.ticketId);
|
||||
} else {
|
||||
return;
|
||||
}
|
||||
});
|
||||
}}
|
||||
>
|
||||
Close
|
||||
</Button>
|
||||
</td>
|
||||
</tr>
|
||||
);})
|
||||
)}
|
||||
</tbody>
|
||||
</table>
|
||||
</div>
|
||||
|
||||
<div className="row mt-20">
|
||||
<div className="col-sm-12 col-md-6 mb-20">
|
||||
<div
|
||||
className="dataTables_info"
|
||||
id="datatable_info"
|
||||
role="status"
|
||||
aria-live="polite"
|
||||
>
|
||||
Showing {currentPage * itemPerPage - itemPerPage + 1} to{" "}
|
||||
{Math.min(
|
||||
currentPage * itemPerPage,
|
||||
SupportRequestsData.length
|
||||
)}{" "}
|
||||
of {SupportRequestsData.length} entries
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div className="col-sm-12 col-md-6">
|
||||
<div className="d-flex">
|
||||
<ul className="pagination ms-auto">
|
||||
<li
|
||||
className={
|
||||
currentPage === 1
|
||||
? "paginate_button page-item previous disabled"
|
||||
: "paginate_button page-item previous"
|
||||
}
|
||||
>
|
||||
<span
|
||||
className="page-link"
|
||||
style={{ cursor: "pointer" }}
|
||||
onClick={() => setCurrentPage((prev) => prev - 1)}
|
||||
>
|
||||
Previous
|
||||
</span>
|
||||
</li>
|
||||
|
||||
{!(currentPage - 1 < 1) && (
|
||||
<li className="paginate_button page-item">
|
||||
<span
|
||||
className="page-link"
|
||||
style={{ cursor: "pointer" }}
|
||||
onClick={(e) =>
|
||||
setCurrentPage((prev) => prev - 1)
|
||||
}
|
||||
>
|
||||
{currentPage - 1}
|
||||
</span>
|
||||
</li>
|
||||
)}
|
||||
|
||||
<li className="paginate_button page-item active">
|
||||
<span
|
||||
className="page-link"
|
||||
style={{ cursor: "pointer" }}
|
||||
>
|
||||
{currentPage}
|
||||
</span>
|
||||
</li>
|
||||
|
||||
{!(
|
||||
(currentPage + 1) * itemPerPage - itemPerPage >
|
||||
SupportRequestsData.length - 1
|
||||
) && (
|
||||
<li className="paginate_button page-item ">
|
||||
<span
|
||||
className="page-link"
|
||||
style={{ cursor: "pointer" }}
|
||||
onClick={() => {
|
||||
setCurrentPage((prev) => prev + 1);
|
||||
}}
|
||||
>
|
||||
{currentPage + 1}
|
||||
</span>
|
||||
</li>
|
||||
)}
|
||||
|
||||
<li
|
||||
className={
|
||||
!(
|
||||
(currentPage + 1) * itemPerPage - itemPerPage >
|
||||
SupportRequestsData.length - 1
|
||||
)
|
||||
? "paginate_button page-item next"
|
||||
: "paginate_button page-item next disabled"
|
||||
}
|
||||
>
|
||||
<span
|
||||
className="page-link"
|
||||
style={{ cursor: "pointer" }}
|
||||
onClick={() => setCurrentPage((prev) => prev + 1)}
|
||||
>
|
||||
Next
|
||||
</span>
|
||||
</li>
|
||||
</ul>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
);
|
||||
};
|
||||
|
||||
export default SupportRequest;
|
||||
379
src/views/CustomerSupport/SupportRequestClosed.js
Normal file
379
src/views/CustomerSupport/SupportRequestClosed.js
Normal file
@ -0,0 +1,379 @@
|
||||
import React, { useState, useEffect } from "react";
|
||||
import { Link } from "react-router-dom";
|
||||
import Button from "@material-ui/core/Button";
|
||||
import { useNavigate } from "react-router-dom";
|
||||
import axios from "axios";
|
||||
import { isAutheticated } from "src/auth";
|
||||
import { useDispatch, useSelector } from "react-redux";
|
||||
import { CircularProgress, TextField } from "@material-ui/core";
|
||||
import { cilSearch } from "@coreui/icons";
|
||||
import CIcon from "@coreui/icons-react";
|
||||
import Fuse from "fuse.js";
|
||||
const SupportRequestClosed = () => {
|
||||
const token = isAutheticated();
|
||||
const navigate = useNavigate();
|
||||
const [loading, setLoading] = useState(false);
|
||||
const [success, setSuccess] = useState(true);
|
||||
const [status, setStatus] = useState("");
|
||||
const [SupportRequestsData, setSupportRequestsData] = useState([]);
|
||||
|
||||
const [currentPage, setCurrentPage] = useState(1);
|
||||
const [itemPerPage, setItemPerPage] = useState(10);
|
||||
const [showData, setShowData] = useState(SupportRequestsData);
|
||||
const [searchTerm, setSearchTerm] = useState("");
|
||||
|
||||
useEffect(() => {
|
||||
setTimeout(() => {
|
||||
if (searchTerm !== "") {
|
||||
let searchedResult = [];
|
||||
searchedResult = SupportRequestsData.filter((item) =>
|
||||
item.ticketId.toString().includes(searchTerm)
|
||||
);
|
||||
|
||||
setShowData(searchedResult);
|
||||
} else {
|
||||
getSupportTicketsData();
|
||||
}
|
||||
}, 100);
|
||||
}, [searchTerm]);
|
||||
|
||||
const handleShowEntries = (e) => {
|
||||
setCurrentPage(1);
|
||||
setItemPerPage(e.target.value);
|
||||
};
|
||||
const [ticketsData, setticketsData] = React.useState([]);
|
||||
const getSupportTicketsData = async () => {
|
||||
axios
|
||||
.get(`/api/support/getAll/`, {
|
||||
headers: {
|
||||
Authorization: `Bearer ${token}`,
|
||||
},
|
||||
})
|
||||
.then((res) => {
|
||||
setSupportRequestsData(
|
||||
res.data?.support.filter((ticket) => ticket.status === "Close")
|
||||
);
|
||||
setLoading(false);
|
||||
})
|
||||
.catch((error) => {
|
||||
swal({
|
||||
title: error,
|
||||
text: "please login to access the resource or refresh the page ",
|
||||
icon: "error",
|
||||
button: "Retry",
|
||||
dangerMode: true,
|
||||
});
|
||||
setLoading(false);
|
||||
});
|
||||
};
|
||||
React.useEffect(() => {
|
||||
setLoading(true);
|
||||
getSupportTicketsData();
|
||||
}, [token]);
|
||||
|
||||
// console.log(showData);
|
||||
|
||||
//********************************* */
|
||||
useEffect(() => {
|
||||
const loadData = () => {
|
||||
const indexOfLastPost = currentPage * itemPerPage;
|
||||
const indexOfFirstPost = indexOfLastPost - itemPerPage;
|
||||
setShowData(SupportRequestsData.slice(indexOfFirstPost, indexOfLastPost));
|
||||
};
|
||||
loadData();
|
||||
}, [currentPage, itemPerPage, SupportRequestsData]);
|
||||
|
||||
return (
|
||||
<div className="main-content">
|
||||
<div className="page-content">
|
||||
<div className="container-fluid">
|
||||
<div className="row">
|
||||
<div className="col-12">
|
||||
<div
|
||||
className="
|
||||
page-title-box
|
||||
d-flex
|
||||
align-items-center
|
||||
justify-content-between
|
||||
"
|
||||
>
|
||||
<div style={{ fontSize: "22px" }} className="fw-bold">
|
||||
Closed Customer Support Requests
|
||||
</div>
|
||||
|
||||
<div className="page-title-right"></div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div className="row">
|
||||
<div className="col-lg-12">
|
||||
<div className="card">
|
||||
<div
|
||||
className="card-body
|
||||
"
|
||||
>
|
||||
<div className="d-flex align-items-center">
|
||||
<div className="row ml-0 mr-0 mb-10">
|
||||
<div className="col-sm-12 col-md-12">
|
||||
<div className="dataTables_length">
|
||||
<label className="w-auto">
|
||||
Show
|
||||
<select
|
||||
style={{ width: "50px" }}
|
||||
name=""
|
||||
onChange={(e) => handleShowEntries(e)}
|
||||
className="select-w custom-select custom-select-sm form-control form-control-sm"
|
||||
>
|
||||
<option value="10">10</option>
|
||||
<option value="25">25</option>
|
||||
<option value="50">50</option>
|
||||
<option value="100">100</option>
|
||||
</select>
|
||||
entries
|
||||
</label>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<div className="ml-2 mt-2">
|
||||
<Button
|
||||
variant="contained"
|
||||
style={{
|
||||
fontWeight: "bold",
|
||||
marginBottom: "1rem",
|
||||
textTransform: "capitalize",
|
||||
marginRight: "5px",
|
||||
}}
|
||||
onClick={() => {
|
||||
navigate(`/support/request`, {
|
||||
replace: true,
|
||||
});
|
||||
}}
|
||||
>
|
||||
Open Requests
|
||||
</Button>
|
||||
<Button
|
||||
variant="outlined"
|
||||
color="error"
|
||||
style={{
|
||||
fontWeight: "bold",
|
||||
marginBottom: "1rem",
|
||||
textTransform: "capitalize",
|
||||
color: "red",
|
||||
}}
|
||||
onClick={() => {
|
||||
navigate(`/support/request/closed`, {
|
||||
replace: true,
|
||||
});
|
||||
}}
|
||||
>
|
||||
Close Requests
|
||||
</Button>
|
||||
</div>
|
||||
{/* ********* */}
|
||||
<div className="ml-5 mt-2">
|
||||
<TextField
|
||||
type="text"
|
||||
placeholder="Search by Ticket ID"
|
||||
value={searchTerm}
|
||||
onChange={(e) => setSearchTerm(e.target.value)}
|
||||
/>
|
||||
<CIcon
|
||||
icon={cilSearch}
|
||||
size="xl"
|
||||
// onClick={() => handleSearch(searchTerm)}
|
||||
/>
|
||||
</div>
|
||||
{/* ********** */}
|
||||
</div>
|
||||
|
||||
<div className="table-responsive table-shoot mt-3">
|
||||
<table
|
||||
className="table table-centered table-nowrap"
|
||||
style={{ border: "1px solid" }}
|
||||
>
|
||||
<thead
|
||||
className="thead-info"
|
||||
style={{ background: "rgb(140, 213, 213)" }}
|
||||
>
|
||||
<tr>
|
||||
<th className="text-start">Ticket ID</th>
|
||||
<th className="text-start">Subject</th>
|
||||
<th className="text-start">Created On</th>
|
||||
<th className="text-start">Last Reply</th>
|
||||
<th className="text-start">Status</th>
|
||||
<th
|
||||
className="text-start"
|
||||
style={{ paddingLeft: "15px" }}
|
||||
>
|
||||
Action
|
||||
</th>
|
||||
{/* <th className="text-start">Action</th> */}
|
||||
</tr>
|
||||
</thead>
|
||||
|
||||
<tbody>
|
||||
{!loading && showData.length === 0 && (
|
||||
<tr className="text-center">
|
||||
<td colSpan="6">
|
||||
<h5>No Close Tickets Available</h5>
|
||||
</td>
|
||||
</tr>
|
||||
)}
|
||||
{loading ? (
|
||||
<tr>
|
||||
<td className="text-center" colSpan="6">
|
||||
{/* Loading... */}
|
||||
<CircularProgress />
|
||||
</td>
|
||||
</tr>
|
||||
) : (
|
||||
showData.map((ticket, i) => {
|
||||
return (
|
||||
<tr key={i}>
|
||||
<td className="text-start">
|
||||
{ticket.ticketId}
|
||||
</td>
|
||||
<td className="text-start">{ticket.subject}</td>
|
||||
<td className="text-start">
|
||||
{ticket.createdOn}
|
||||
</td>
|
||||
<td className="text-start">
|
||||
{ticket.lastreply}
|
||||
</td>
|
||||
<td className="text-start">{ticket.status}</td>
|
||||
<td className="text-start">
|
||||
<Link
|
||||
to={`/support/request/closed/${ticket.ticketId}`}
|
||||
>
|
||||
<Button
|
||||
variant="contained"
|
||||
color="primary"
|
||||
style={{
|
||||
fontWeight: "bold",
|
||||
marginBottom: "1rem",
|
||||
textTransform: "capitalize",
|
||||
marginRight: "5px",
|
||||
}}
|
||||
>
|
||||
View
|
||||
</Button>
|
||||
</Link>
|
||||
</td>
|
||||
</tr>
|
||||
);
|
||||
})
|
||||
)}
|
||||
</tbody>
|
||||
</table>
|
||||
</div>
|
||||
|
||||
<div className="row mt-20">
|
||||
<div className="col-sm-12 col-md-6 mb-20">
|
||||
<div
|
||||
className="dataTables_info"
|
||||
id="datatable_info"
|
||||
role="status"
|
||||
aria-live="polite"
|
||||
>
|
||||
Showing {currentPage * itemPerPage - itemPerPage + 1} to{" "}
|
||||
{Math.min(
|
||||
currentPage * itemPerPage,
|
||||
SupportRequestsData.length
|
||||
)}{" "}
|
||||
of {SupportRequestsData.length} entries
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div className="col-sm-12 col-md-6">
|
||||
<div className="d-flex">
|
||||
<ul className="pagination ms-auto">
|
||||
<li
|
||||
className={
|
||||
currentPage === 1
|
||||
? "paginate_button page-item previous disabled"
|
||||
: "paginate_button page-item previous"
|
||||
}
|
||||
>
|
||||
<span
|
||||
className="page-link"
|
||||
style={{ cursor: "pointer" }}
|
||||
onClick={() => setCurrentPage((prev) => prev - 1)}
|
||||
>
|
||||
Previous
|
||||
</span>
|
||||
</li>
|
||||
|
||||
{!(currentPage - 1 < 1) && (
|
||||
<li className="paginate_button page-item">
|
||||
<span
|
||||
className="page-link"
|
||||
style={{ cursor: "pointer" }}
|
||||
onClick={(e) =>
|
||||
setCurrentPage((prev) => prev - 1)
|
||||
}
|
||||
>
|
||||
{currentPage - 1}
|
||||
</span>
|
||||
</li>
|
||||
)}
|
||||
|
||||
<li className="paginate_button page-item active">
|
||||
<span
|
||||
className="page-link"
|
||||
style={{ cursor: "pointer" }}
|
||||
>
|
||||
{currentPage}
|
||||
</span>
|
||||
</li>
|
||||
|
||||
{!(
|
||||
(currentPage + 1) * itemPerPage - itemPerPage >
|
||||
SupportRequestsData.length - 1
|
||||
) && (
|
||||
<li className="paginate_button page-item ">
|
||||
<span
|
||||
className="page-link"
|
||||
style={{ cursor: "pointer" }}
|
||||
onClick={() => {
|
||||
setCurrentPage((prev) => prev + 1);
|
||||
}}
|
||||
>
|
||||
{currentPage + 1}
|
||||
</span>
|
||||
</li>
|
||||
)}
|
||||
|
||||
<li
|
||||
className={
|
||||
!(
|
||||
(currentPage + 1) * itemPerPage - itemPerPage >
|
||||
SupportRequestsData.length - 1
|
||||
)
|
||||
? "paginate_button page-item next"
|
||||
: "paginate_button page-item next disabled"
|
||||
}
|
||||
>
|
||||
<span
|
||||
className="page-link"
|
||||
style={{ cursor: "pointer" }}
|
||||
onClick={() => setCurrentPage((prev) => prev + 1)}
|
||||
>
|
||||
Next
|
||||
</span>
|
||||
</li>
|
||||
</ul>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
);
|
||||
};
|
||||
|
||||
export default SupportRequestClosed;
|
||||
Loading…
Reference in New Issue
Block a user